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Refund Policy

Our commitment to your satisfaction

Last Updated: October 2025

14-Day Money-Back Guarantee

We stand behind the quality of our products. If you're not satisfied with your purchase, we offer a 14-day money-back guarantee on most digital products.

Eligibility for Refunds

You may request a refund within 14 days of your purchase if:

  • The product is significantly different from its description
  • The product is defective or does not function as advertised
  • You did not receive the product after purchase
  • The product is incompatible despite meeting stated requirements
  • You experienced technical issues preventing product use

Non-Refundable Items

The following items are generally not eligible for refunds:

  • Services already rendered: SaaS subscriptions after the first billing cycle
  • Customized products: Items specifically customized for you
  • License keys: Already activated or used license keys
  • Bundled products: Individual items from multi-product bundles
  • Clearance items: Products marked as final sale
  • Gift cards: Digital gift cards and store credit

How to Request a Refund

To request a refund, follow these steps:

Step 1: Contact Support

Email us at support@djangozen.com or submit a request through our Support Center

Step 2: Provide Information

Include your order number, product name, and reason for the refund request

Step 3: Review Process

Our team will review your request within 2-3 business days

Step 4: Receive Refund

If approved, refunds are processed within 5-7 business days to your original payment method

Refund Processing Time

Once your refund is approved:

  • Processing: 2-3 business days for approval
  • Credit/Debit Cards: 5-10 business days to appear on your statement
  • PayPal: 3-5 business days
  • Other Methods: Varies by payment processor (typically 7-14 days)

Partial Refunds

In some cases, we may offer partial refunds:

  • Products with minor issues that don't affect core functionality
  • Products that were partially used before discovering an issue
  • Bundle purchases where only some items are defective

Partial refund amounts are determined on a case-by-case basis.

Chargebacks & Disputes

Important: Please contact us before initiating a chargeback.

Chargebacks can result in account suspension and prevent future purchases. We're committed to resolving issues fairly and promptly when you work directly with us.

Exchanges

For digital products, we don't typically offer exchanges. However, if you received the wrong product or an outdated version:

  • We'll provide the correct product immediately
  • You'll receive access to the latest version
  • No refund necessary - we'll fix the issue

Subscription Cancellations

For SaaS and subscription-based products:

  • Monthly Plans: Cancel anytime; access continues until the end of the current billing period
  • Annual Plans: Pro-rated refunds available within the first 30 days
  • Free Trials: Cancel before trial ends to avoid charges

Visit your Account Settings to manage subscriptions.

Questions About Refunds?

If you have questions about our refund policy or need assistance with a refund request:

Refunds Email: support@djangozen.com

Support Center: Get Help

FAQ: View Refund FAQs

Your Satisfaction is Our Priority

We're committed to ensuring you're happy with your purchase. If you encounter any issues, please reach out to our support team before requesting a refund - we're here to help!

Contact Support