Privacy Policy

Your privacy is important to us

Last Updated: October 2025

1. Introduction

Welcome to DjangoZen's Privacy Policy. This policy describes how we collect, use, store, and protect your personal information when you use our digital marketplace platform.

By using DjangoZen, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, username, password
  • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
  • Profile Information: Profile picture, bio, preferences
  • Communication Data: Messages, support tickets, reviews, comments
Automatically Collected Information

When you use our services, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, features used, search queries
  • Location Data: General geographic location based on IP address
  • Cookies & Similar Technologies: See our Cookies section below
Information from Third Parties

We may receive information about you from third-party services:

  • Social media platforms (if you connect your account)
  • Payment processors (transaction details)
  • Analytics providers (usage patterns)
  • Marketing partners (campaign effectiveness)

3. How We Use Your Information

We use the collected information for various purposes:

Service Delivery
  • Process transactions and orders
  • Deliver digital products
  • Manage your account
  • Provide customer support
Improvement
  • Analyze usage patterns
  • Improve our services
  • Develop new features
  • Personalize user experience
Communication
  • Send transactional emails
  • Provide customer support
  • Send service updates
  • Marketing (with consent)
Security
  • Prevent fraud
  • Detect security threats
  • Enforce terms of service
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Payment processors (Stripe, PayPal, etc.)
  • Cloud hosting providers (AWS, Google Cloud, etc.)
  • Email service providers
  • Analytics providers
  • Customer support tools
Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal processes (subpoenas, court orders)
  • Government investigations
  • Protection of our rights or property
  • Emergency situations involving safety
Business Transfers

If DjangoZen is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services.

Types of Cookies We Use
Cookie Type Purpose Duration
Essential Cookies Required for basic site functionality (login, cart, etc.) Session/Persistent
Analytics Cookies Help us understand how visitors use our site Persistent
Preference Cookies Remember your settings and preferences Persistent
Marketing Cookies Track ad campaign effectiveness Persistent
Managing Cookies

Most browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our service.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: SSL/TLS encryption for data in transit
  • Access Controls: Restricted access to personal information
  • Secure Storage: Encrypted databases and secure servers
  • Regular Audits: Security assessments and vulnerability testing
  • Employee Training: Staff trained on data protection practices

Note: While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Retention Periods
  • Active Accounts: Data retained while account is active
  • Closed Accounts: Some data retained for legal and business purposes (typically 7 years)
  • Transaction Records: Retained for tax and legal compliance (7-10 years)
  • Marketing Data: Retained until you opt-out or as required by law

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal requirements)

Portability

Request a copy of your data in a machine-readable format

Objection

Object to certain processing of your personal information

Opt-Out

Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at info@djangozen.com

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

If you become aware that a child has provided us with personal information, please contact us immediately. If we discover that we have collected information from a child under 18, we will delete that information promptly.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country or jurisdiction where data protection laws may differ.

By using our services, you consent to the transfer of your information to facilities located in the United States and other countries where we operate.

We take appropriate steps to ensure your data receives adequate protection in accordance with this Privacy Policy and applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Privacy Email: info@djangozen.com

Data Protection Officer: info@djangozen.com

Support: Visit Support Center

General Inquiries: Contact Us

GDPR Compliance

We comply with the EU General Data Protection Regulation (GDPR) and respect the rights of EU residents regarding their personal data.

CCPA Compliance

We comply with the California Consumer Privacy Act (CCPA) and respect the privacy rights of California residents.