Frequently Asked Questions

Find answers to common questions about DjangoZen

Orders & Purchases

Learn about buying and downloading products

Account & Billing

Manage your account and payments

Security & Privacy

Your data protection questions answered

General Questions

DjangoZen is a premium digital marketplace specializing in high-quality digital products including e-books, software, SaaS solutions, templates, and digital assets. We connect creators with customers seeking professional digital resources.

We offer a diverse range of digital products:
  • E-books: Professional guides, tutorials, and educational content
  • Software & Tools: Applications, plugins, and utilities
  • SaaS Solutions: Cloud-based services and subscriptions
  • AI Apps: AI-powered applications, models, and machine learning tools
  • Templates: Website themes, design templates, and code snippets
  • Digital Assets: Graphics, fonts, stock media, and more

Yes, you need to create a free account to purchase products. This allows you to access your purchase history, download products, manage licenses, and receive updates for your purchased items.

Orders & Purchases

  1. Browse our product catalog and find items you want
  2. Click "Add to Cart" on product pages
  3. Review your cart and click "Proceed to Checkout"
  4. Complete payment using your preferred method
  5. Access your downloads immediately from your account

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various digital payment methods. All transactions are securely processed through industry-standard payment gateways.

After completing your purchase:
  • Check your email for a download link
  • Visit your account dashboard and go to "My Downloads"
  • Click the download button next to each product
  • Downloads are available unlimited times from your account

Yes! All purchases come with unlimited re-downloads. Simply log into your account and access your downloads page at any time to download your products again.

Licenses & Activations

Each purchase includes a license key that authorizes you to use the product. License types vary by product:
  • Personal: For individual use only
  • Commercial: For business and commercial projects
  • Extended: For unlimited projects and redistribution rights
Check each product's license details before purchasing.

Your license keys are available in your account under "My Licenses". You'll also receive them via email after purchase. Keep these keys safe as you may need them for product activation or support.

License transfers depend on the specific product and license type. Contact our support team with your license details to inquire about transfer options.

Refunds & Support

We offer a 14-day money-back guarantee on most products. If you're not satisfied with your purchase, contact our support team within 14 days for a refund. See our full Refund Policy for complete details and exceptions.

To request a refund:
  1. Log into your account
  2. Go to "My Orders" and find the purchase
  3. Click "Request Refund" or contact support
  4. Provide your reason for the refund request
  5. Our team will review and respond within 2-3 business days

We offer several support options:
  • Check product documentation and tutorials
  • Visit our Help Center for common issues
  • Contact the product creator directly (if available)
  • Reach out to our Support Team

Account & Security

Yes! We use industry-standard SSL encryption and never store your full credit card details on our servers. All payments are processed through PCI-compliant payment processors. Read our Privacy Policy for more information.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to set a new password.

Yes, you can request account deletion by contacting our support team. Note that deleting your account will remove access to your purchased products and download history. We recommend downloading all your products before deletion.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help.