Payment Integration — DjangoZen

How Purchasing Works on DjangoZen
Version 1.0.0 | DjangoZen

Table of Contents

1. Accepted Payment Methods
2. How to Purchase
3. License Types
4. Downloading Your Product
5. Invoices & Receipts
6. Refund Policy
7. Troubleshooting Payments

1. Accepted Payment Methods

DjangoZen processes all payments securely through Stripe, one of the world's leading payment platforms.

Accepted Cards

Additional Methods

• iDEAL — available for Netherlands-based customers
• SEPA Direct Debit — available for EU customers
• Bancontact — available for Belgium-based customers
• Apple Pay / Google Pay — available where supported by your browser

All transactions are encrypted with TLS and processed directly by Stripe. DjangoZen never stores your card details.

2. How to Purchase

Step-by-Step

1. Browse the store at djangozen.com and open a product
2. Select a license — Standard, Extended or Enterprise (price shown on each product page)
3. Click Buy — you are taken to the secure checkout
4. Enter your payment details on the Stripe-hosted checkout page
5. Confirm payment — Stripe processes the transaction instantly
6. Receive confirmation — an email with your download link is sent immediately

What Happens After Payment

• Your purchase appears in My Account → My Purchases
• A download link is available immediately from your account
• A receipt is emailed to your registered email address
• Your license is shown in your account dashboard

3. License Types

All DjangoZen digital products are available under three license tiers. Pricing varies per product and is shown clearly on each product page before checkout.

Prices for each license tier are shown on every product detail page. For custom licensing or volume discounts, contact us via djangozen.com.

4. Downloading Your Product

After a successful purchase:

1. Go to My Account → My Purchases
2. Find the product in your purchase history
3. Click Download — the file downloads immediately

Download Limits

• Downloads are available indefinitely after purchase
• There is no expiry on your download link
• You can re-download at any time from your account

5. Invoices & Receipts

A receipt is automatically emailed after every purchase. It includes:

• Order reference number
• Product name and license type
• Amount charged and currency
• Billing name and email
• Date and time of purchase

VAT / Tax

• Prices are shown excluding VAT where applicable
• EU customers may see VAT added at checkout based on their country
• Your receipt will show the full breakdown including any applicable tax

6. Refund Policy

We offer a 14-day refund window from the date of purchase.

Eligible for Refund

• The product does not work as described
• You purchased the wrong product by mistake and have not used or downloaded it
• Technical issues that cannot be resolved by our support team

Not Eligible for Refund

• You have downloaded and used the product in a project
• The refund request is submitted more than 14 days after purchase
• Dissatisfaction with design style or colour choices (a live preview is always available before purchase)

To request a refund, contact us at djangozen.com with your order reference number.

7. Troubleshooting Payments

Payment declined

• Check that the card details were entered correctly
• Ensure your card has sufficient funds
• Try a different browser or disable browser extensions
• Contact your bank — some banks block online transactions by default

I was charged but received no confirmation email

1. Check your spam or junk folder
2. Log in to My Account → My Purchases — your purchase will appear there even if the email was lost
3. If the purchase is not visible, contact us via djangozen.com with the date and amount charged

Download link not working

• Log out and log back in, then try again
• Try a different browser
• If the issue persists, contact support via djangozen.com

I need a different invoice format

Contact us via djangozen.com with your order reference and we will issue an updated invoice.

Need Help?

• Support: https://djangozen.com
• Account: https://djangozen.com/account/
• Store: https://djangozen.com/products/

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